Terms of Service

What you are buying

A Painted Miles print is the line of one run, ride or walk, drawn from the GPX or TCX file you bring, with the distance, climb, time and date that file recorded, printed on the paper or canvas you choose, or sent to you as a Digital File. You bring the file and choose how the print should look; the line and the numbers are worked out from the file in your browser, and the print is drawn from the same line and settings you saw in the studio.

A print records what your file recorded. It isn't an official result: a distance or time you type in place of the file's is printed as you typed it, and the print says it was entered. A race or place name you set as the title is your own words. No race, and no app or watch maker whose file you bring, makes or approves the print.

Your print is drawn from your file by our code, not made by an image generator.

You must be 18 or older, or the age of majority where you live, to order.

Made to order

Every print is drawn and printed for your route alone. Nothing is held in stock and nothing can be resold, so please check the line, the words, the numbers and the options before you pay. Your order goes to the print lab after payment, so a print can't be cancelled or returned once it's under way, except where the fault is ours or the law says otherwise. The shipping and returns page sets out what we do when something goes wrong.

If something arrives wrong

If your print arrives damaged, defective, or not what you ordered, write to us within 30 days of delivery with a photograph and we'll remake it or refund you. That is our own promise, and it sits on top of your statutory rights, which nothing here reduces.

Your route, your rights

The file you bring, and the route in it, stay yours. You grant us only what we need to draw, print and deliver your order. Your file is never uploaded: you give us the simplified line and its numbers, your choices and your words, a name, an address and an email, and nothing more.

Your purchase licenses the print for personal use: hang it, give it, photograph it. It doesn't transfer copyright in our artwork, layouts or software, and it doesn't license commercial use, resale or merchandise. If you'd like a commercial arrangement, write to us and ask.

The Digital File

A Digital File is the print-ready JPEG of your route, sent as a download link on the page after you pay and by email, instead of being printed. Nothing is shipped. Your purchase licenses the file for personal use: print it as often as you like for yourself, frame it, and give the prints you make as gifts. It doesn't license resale, commercial use or merchandise, or passing the file on for other people to print. If the file is faulty or isn't the route you set, write to us within 30 days and we'll fix it or refund you.

Gift codes

A gift code pays for one print or one Digital File on this site, up to the amount it was bought for. It covers the item, not the shipping, which is paid at checkout. It works once: if the item costs less than the code, the difference doesn't carry over and can't be used later. Codes don't expire and have no cash value, and they work only here, not in any other shop.

The code is emailed to the person who bought it, to pass on. Anyone who has the code can use it, so keep it as you would a gift card; we can't replace a code someone else has already used. The names and message on a gift note are the buyer's own words, and we don't check or edit them.

Fair use of the site

Please don't scrape the site, resell access to it, or use it to produce anything unlawful, including titles or lines that use someone else's trademark to suggest they made the print, or that impersonate a real person. We may decline or refund any order at our discretion.

The honest limits

Each print is drawn from your file. Even so: screens and paper differ; the line is simplified, and every point left out sits within the tolerance printed on the plate; elevation from a watch is noisy, so the climb is smoothed and can differ from your app's figure; the distance is measured point to point on a round Earth, so it can differ from a race's measured course; and the plate is drawn north up on a flat projection, whose error it states. A print is a picture of your run, not a survey, and it should not be relied on to find your way or for any decision that matters.

The site and everything on it are provided as they are, without warranties of any kind. To the fullest extent the law allows, our total liability for any claim arising out of an order or these terms will not exceed what you paid for the order it concerns, and we are not liable for indirect or consequential loss. Nothing here limits liability that the law does not allow us to limit.

Prices and payment

Prices are shown before you pay, and Stripe's checkout page shows the full total, including any shipping, before you confirm. Stripe charges your card; we never see or store your card details. Prodigi or Printful prints and ships each print, whichever gets it to you for less, and shipping is charged at what that lab charges to send it, with nothing added. Import duties, where they apply, are the recipient's responsibility.

Governing law

These terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules, and disputes will be heard there, except where consumer-protection law where you live gives you the right to bring proceedings in your own country. Before filing anything, please write to us so we can try to settle it directly.

Changes

We may update these terms. The date at the top always says when. Orders are governed by the terms in force when you placed them.

Reach us

Write to support@painted.app about anything here, or by post to PaintedApp, LLC, 1327 SE Tacoma St #394, Portland, OR 97202, United States. How we handle your details is in the privacy notice.